Haven Media Solutions ("Haven Media Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit havenmediasolutions.com, contact us, request services, or communicate with us by email, telephone, or text message.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, company information, service interests, and the content of your inquiry. If you communicate with us by text message, we may also collect your mobile number, message content, consent records, opt-in and opt-out activity, and related messaging metadata.
When you use our website, we may automatically collect limited technical information such as your IP address, browser type, device type, referring page, pages visited, and general interaction data through cookies, server logs, or similar technologies.
How We Use Information
- Respond to inquiries and provide requested services;
- Schedule consultations and communicate about projects, accounts, or support requests;
- Send service-related or promotional communications when you have consented to receive them;
- Operate, secure, analyze, and improve our website and services;
- Maintain records of consent and messaging preferences; and
- Comply with legal obligations and enforce our agreements.
SMS and Mobile Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to receive text messages from Haven Media Solutions, message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services.
We may use service providers solely to support the technical delivery of our communications and other business operations. Those providers may process information only as necessary to provide services to us and are not permitted to use mobile opt-in data or consent for their own marketing or promotional purposes.
How We Disclose Information
We may disclose non-mobile personal information to vendors and service providers that perform services on our behalf, when necessary to complete a transaction or provide a requested service, as part of a business transfer, or when required by law. We do not sell mobile phone numbers or SMS opt-in information.
Cookies and Analytics
We may use cookies and similar technologies to operate the website, understand traffic, remember preferences, and improve performance. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this Policy, to meet legal or operational requirements, and to resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect information, but no method of transmission or storage is completely secure.
Your Choices
You may ask us to update or delete certain personal information, unsubscribe from marketing emails using the link in an email, or opt out of text messages by replying STOP. We may retain information when required by law or for legitimate recordkeeping purposes, including records of consent and opt-out requests.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may link to websites operated by others. We are not responsible for the privacy practices or content of those third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
Contact Us
For questions or privacy requests, contact Haven Media Solutions at team@havenmediasolutions.com, call (470) 516-7407, or write to us in Atlanta, Georgia.